Welcome to Cherokee Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium scrubs and global delivery services. If you don’t find what you’re looking for, our Philadelphia-based customer care team is always ready to assist at [email protected].

About Our Products

What brands of scrubs do you carry?
We proudly offer premium brands including Cherokee, Barco, Butter-Soft (including STRETCH and Originals lines), Carhartt, Ava Therese, Betsey Johnson, and more. Our collection focuses on comfort, durability, and professional style for healthcare professionals.
What makes your scrubs special for healthcare workers?
Our scrubs are selected with healthcare professionals in mind—featuring Butter-Soft fabrics for all-day comfort, STRETCH technology for mobility, and professional designs that maintain a polished look through long shifts. Many styles include functional pockets and antimicrobial properties.
Do you offer plus sizes or men’s specific scrubs?
Yes! We carry inclusive sizing across many brands, including Advantage STRETCH For Men and extended sizes in our Butter-Soft collections. Use our size guides on product pages for the perfect fit.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email and creating a password. This allows you to track orders, save favorites, and speed up future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need changes. Once shipped, modifications aren’t possible.

Shipping & Delivery

What are my shipping options?
We offer:
• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch with tracking
• Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
All orders are processed within 1-2 business days before shipping.
Do you ship worldwide?
Yes! We deliver globally except some Asian countries and remote areas due to logistical constraints. Our carriers (DHL, FedEx, EMS) ensure reliable delivery to urban healthcare facilities worldwide.
How can I track my order?
Once shipped, you’ll receive a tracking number via email. For Standard Shipping, use DHL/FedEx’s tracking systems. For Free Shipping (EMS), tracking may be limited in some regions.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All prices are in USD.
Are there any additional fees for international orders?
Your order total reflects the product price plus any shipping fees. Some countries may impose import duties—we recommend checking local regulations. Cherokee Shop doesn’t control these potential charges.

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, with tags attached. Contact [email protected] to initiate a return. Customers are responsible for return shipping costs unless the item is defective.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5-7 business days to your original payment method. International refunds may take additional banking processing time.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size/color, please place a new order. We recommend reviewing size charts carefully before ordering.

Healthcare Professionals’ Special Needs

Can I order scrubs for my entire medical team?
Absolutely! Our Free Shipping on orders over $50 makes bulk orders economical. For very large orders (50+ items), contact us for potential additional discounts at [email protected].
What if I need scrubs urgently for a new rotation?
Choose Standard Shipping for fastest delivery (10-15 business days after dispatch). While we don’t offer express options currently, our 1-2 day processing ensures quick dispatch from Philadelphia.

Still have questions? Our team of healthcare apparel specialists is ready to help—email [email protected] for personalized assistance. Thank you for trusting Cherokee Shop for your professional scrub needs!