At Cherokee Shop, we’re committed to ensuring your complete satisfaction with your medical apparel purchase. We understand that healthcare professionals need reliable, comfortable scrubs that meet their demanding work requirements. If for any reason you’re not completely satisfied, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition
  • Original tags must still be attached
  • Items must be in their original packaging

Note: For hygiene reasons, we cannot accept returns on undergarments, face masks, or any opened accessory items. All clearance items marked “final sale” are not eligible for return or exchange.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 1-2 business days.
  3. Package your items: Securely pack the items you’re returning with the original packaging and include a copy of your order confirmation.
  4. Ship your return: Send the package to our returns center at:
    Cherokee Shop Returns
    4407 Argonne Street
    Philadelphia, PA 19108
    USA
  5. Track your return: We recommend using a trackable shipping service and retaining your proof of postage.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cherokee Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Details of items to return/exchange: – Item Name: [Scrub Brand/Name] – Size: [Size] – Color: [Color] – Quantity: [Quantity] – Reason for return/exchange: [Brief Reason] For exchanges, please specify the replacement item: – Preferred Replacement Item: [Item Name] – Size: [Size] – Color: [Color] Please let me know if you require any additional information. I look forward to receiving my RMA number and further instructions. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days of receiving your return
  • Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of defective or incorrect items)
  • For exchanges, we’ll ship your new items once we process your return

International Returns

For our international healthcare professionals (excluding some Asian countries and remote areas):

  • You are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed

Healthcare Professional Promise: We understand the importance of reliable medical apparel in your demanding work environment. If you have any special circumstances or urgent needs, please don’t hesitate to contact us – we’ll do our best to accommodate your situation.