At Cherokee Shop, we understand that healthcare professionals need reliable, comfortable medical apparel that meets their demanding work requirements. Our shipping and returns policies are designed with your busy schedule in mind, offering straightforward processes and clear timelines.

Shipping Information

We’re committed to getting your medical apparel to you as quickly and efficiently as possible:

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to accommodate your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery typically within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS (for orders over $50)
    • Delivery typically within 15-25 business days after shipment
    • Tracking available

International Customers: We ship worldwide (excluding some Asian countries and remote areas). Please note that international shipments may be subject to customs fees and import duties, which are the responsibility of the recipient.

Returns & Exchanges

We want you to be completely satisfied with your medical apparel. If you need to return or exchange an item, please follow these guidelines:

Eligibility

To qualify for a return or exchange:

  • Request must be made within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition
  • Original tags must still be attached
  • Items must be in their original packaging

Non-Returnable Items: For hygiene reasons, we cannot accept returns on undergarments, face masks, or any opened accessory items. All clearance items marked “final sale” are not eligible for return or exchange.

Return/Exchange Process

Follow these simple steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 1-2 business days.
  3. Package your items – Securely pack the items with original packaging and include a copy of your order confirmation.
  4. Ship your return – Send to: Cherokee Shop Returns, 4407 Argonne Street, Philadelphia, PA 19108 USA. We recommend using a trackable shipping service.
  5. Track your return – Retain your proof of postage until your return is processed.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cherokee Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Details of items to return/exchange:

  • Item Name: [Scrub Brand/Name]
  • Size: [Size]
  • Color: [Color]
  • Quantity: [Quantity]
  • Reason for return/exchange: [Brief Reason]

For exchanges, please specify the replacement item:

  • Preferred Replacement Item: [Item Name]
  • Size: [Size]
  • Color: [Color]

Please let me know if you require any additional information. I look forward to receiving my RMA number and further instructions.

Best regards,
[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days of receiving your return
  • Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable (except for defective or incorrect items)

International Returns

For our international healthcare professionals:

  • You are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed

Healthcare Professional Promise: We understand the importance of reliable medical apparel in your demanding work environment. If you have any special circumstances or urgent needs, please don’t hesitate to contact us – we’ll do our best to accommodate your situation.

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].